Frontline Customer Interaction Skills

We look at how attitude can make a huge difference to the customer and how easy it is to make your customer feel amazed by your service. We also explore the customers experience of you and the importance of positioning yourself as the expert.

Why book this workshop?

No matter what your line of business this workshop introduces the basic fundamentals of providing excellent face to face service with a smile.


We introduce easy concepts that will make your staff change their attitude instantly with their customer – meaning an immediate change to their attitude towards your business.



What you will learn

  • The importance of attitude
  • How to make your customer go “wow!”
  • Positioning yourself as the expert
  • Dealing with difficult people


Who will benefit?

This course is suitable for anyone who is interested in learning the essential skills of superb customer service – in particular those involved with customers on a daily basis, and their managers.


There’s something for everyone in this fun workshop!



How it works

This workshop can be structured to suit you needs, it can be delivered as a 1 Day Workshop or can be run as a series of shorter meetings.


We will talk to you about your business to get an idea of the the services you provide and what training areas you would like addressed, then we tailor the course to meet your needs. The courses are usually delivered at your premises but if you don’t have a suitable training room we can arrange a convenient training venue.


Our workshop delivery is interactive and depending on your needs, includes training manuals, participation exercises and face-to-face customer scenarios.


The course also includes follow up and maybe even “mystery shopping” to see how your team have implemented the changes!


Workshop Content


The Company Vision

Concepts for Living

A Winning Team


WOW factor

Your customers experience of YOU

Create Raving Fans

Growth Mindset


Setting Standards

Being the Educator

Delivering Value

Trusted Advisor




Dealing with difficult people

Frequently Asked Questions

How much does it cost?

We work at an affordable all-inclusive fixed day rate to fit your training budget, which we will quote based on the programme(s) required, quantity of sessions and delegates, and your location. Our rate includes all travel and resources needed to deliver the training.

What area do you cover?

Our office is based in South West London, but our work covers Greater London & all the home counties. Usually training takes place at your business premises, but if you don’t have a suitable training room, we can arrange a convenient training venue.

What times and days do you operate?

Finding the right time to deliver training is important to fit in with your operation. One day training usually takes place between 09:00 to 16:00 Monday – Friday. But also, we can arrange a series of training across early mornings or evenings, during regular staff meeting times, or at weekends.

How many people can I enrol in a workshop?

Our training is designed to work best with groups of between 2 – 12 people per session.

Enquire About Our Workshops

We’re here to help you make you customer services team the very best in the business! Reach out today to see how our services can help.