Why book this workshop?
Your phone based staff are often the first impression a customer gets of your business. There is nothing more off-putting than a surly, disinterested person who doesn’t represent your business in its best light.
We have a vast, practical background in running call centre teams and can offer a wide variety of support with your staff who deal with customers on the phone.
We will work with your phone-based staff to give them practical, useful techniques for holding an effective phone conversation.
What you will learn
- The importance of having the right attitude
- Using effective conversation skills
- How to build rapport
- Achieving your business goals
- Selling the vision
- Dealing with difficult callers