Bespoke Training

Like the sound of this but have a more specific need? We can tailor make a workshop or series of staff meetings that are designed just for you!

We can design a training programme especially for you

Our facilitator will spend some time learning about your business and speak with you about what it is you really need to move yourself and your business to the next level.

We will design and deliver interactive tailored training courses, from one-to-ones, to larger groups, usually in-house, tailored to your business’ unique requirements.

Call or email now to set up a meeting or conversation.


Who will benefit?

This is suitable for anyone who is interested in learning the essential skills of superb customer service – in particular those involved with customers on a daily basis, and their managers.


There’s something for everyone in our fun bespoke workshops!


How it works

We discuss the services you provide and training areas you would like addressed, then we tailor the course to meet your needs. The courses are usually delivered at your premises.


Our workshop delivery is interactive and depending on your needs, includes training manuals, participation exercises and face-to-face customer scenarios.


We don’t leave you hanging! Course also includes follow up and even mystery shopping to see how your team have implemented the changes!



Ask us about our other workshops and staff meeting sessions!

Creating great first impressions

Team communication skills

Practical and fun motivation games

Identifying problems in a team

Train the Trainer

Frequently Asked Questions

How much does it cost?

We work at an affordable all-inclusive fixed day rate to fit your training budget, which we will quote based on the programme(s) required, quantity of sessions and delegates, and your location. Our rate includes all travel and resources needed to deliver the training.

What area do you cover?

Our office is based in South West London, but our work covers Greater London & all the home counties. Usually training takes place at your business premises, but if you don’t have a suitable training room, we can arrange a convenient training venue.

What times and days do you operate?

Finding the right time to deliver training is important to fit in with your operation. One day training usually takes place between 09:00 to 16:00 Monday – Friday. But also, we can arrange a series of training across early mornings or evenings, during regular staff meeting times, or at weekends.

How many people can I enrol in a workshop?

Our training is designed to work best with groups of between 2 – 12 people per session.

Enquire About Our Workshops

We’re here to help you make you customer services team the very best in the business!Reach out today to see how our services can help.